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Policies: Fees, Payments, Appointments, House Calls & Lab Tests


Our fees are determined by the complexity of each case and different services used. Our practice is committed to providing the best treatment possible for our patients. We charge what is considered usual and customary rate for our area however many of our services are unique and have no market standard.

To determine the fee for services contact the clinic to discuss you case.



Thank you for choosing us as your healthcare provider. We are committed to your treatment being successful. Please understand that payment of your bill is considered part of your treatment. The following is an overview of our financial policy, which we require you to read and sign prior to any treatment. A copy of our agreement will be sent to you along with the New Patient Registration Forms.

Forms of Payment:
We accept Visa, Master Card, Discover, American Express and Cash. We accept personal checks from patients who have a credit card on file.

Regarding Insurance:
We will verify coverage prior to treatment and we will file all claims as a courtesy to you. If for any reason we are not able to verify coverage prior to your treatment, you will be charged for the treatment until verification is obtained. We cannot bill your insurance unless you bring us all necessary insurance information or fill-out our online Insurance Verification Form.

We are not a party to your insurance contract. By signing our payment agreement you are assigning to this office the benefits to which you are eligible to receive for care rendered in our office. Additionally, in signing our payment agreement you authorize the release of any information to any insurance company, adjuster or attorney that will assist in the payment of a claim. We request a credit card on file if the insurance company should not pay claims or any balances owed should there be any difference in the amount owed.

Please be aware that some and at times perhaps all of the services may be non-covered services and not considered reasonable and necessary by medical insurance. All payments are due at the time of service.

Missed Appointment Fees:
Unless cancelled at least 24 hours in advance, our policy is to charge for missed appointment at the rate of a normal office visit if you are a repeat offender of this rule. Your treatments will be more effective if you follow your physician’s guidelines and stick to your treatment schedule. Please help us to serve you better by keeping your scheduled appointments. Please let us know if you have any questions or concerns. I have read the financial policy and I agree to this financial policy.


Notification, Late Arrivals, Rescheduling, & Cancellation

Notification of your Appointment:
Our offices will email or phone you a confirmation of your appointment time within 24 hours of your request. You will be asked to confirm receipt of your specific appointment.

Late Arrivals:
Notify our office by telephone if you are going to be more than 10 minutes late. If you are more than 10 minutes late, as you will be subject to the cancellation fee. Our office understands that traffic can cause delays and that there many reasons that may require you to be late to your appointment. However, we have requested that you select an appointment time which allows you to arrive 15-20 minutes early to stabilize your heart rate and blood pressure as well as to drink water.

Making Changes to your Appointment:
Our offices must be notified 24 hours in advance to reschedule your appointment. Any notifications that are less than 24 hours are subject to a rescheduling fee. The rescheduling fee is 25% of the appointment fee that is being rescheduled. Our offices will do our best to work with you to accommodate unexpected circumstances that prevent you from making your appointment. We respectfully request that you state your reasons for rescheduling.

Cancellation of your Appointment:
Our office must be notified via email or phone 24 hours in advance to cancel your appointment. Failure to notify our offices or no show to your appointment will result with the full payment of the missed appointment being charged to your credit card. Our offices will do our best to work with you to accommodate unexpected circumstances that prohibit you from attending your appointment. We respectfully request that you state your reasons for the cancellation.


Convenience !

Imagine the convenience of having a acupuncture at the hospital, rehabilitation/convalescent center, hotel. or in the comfort and privacy of your home or office. Experience the same high quality Acupuncture treatment as if you were at the clinic yet you will be in familiar surrounding without having to worry about traveling and dealing with traffic.

Why rush back into the outside world after your Acupuncture treatment. Remain relaxed for as long as you want, meditate or sleep. There is no need to get up and leave.

“House Calls” are well suited for the elderly, bed redden patients, busy professionals, stay at home parents, pregnant woman, post operative patients or anyone who just wants an Acupuncture treatment.

Service Area:
Truckee   Northstar  Squaw Valley
North Lake Tahoe: Crystal Bay to Tahoe City
I-80 corridor: Kingvale to Hinton

Insurance will pay for acupuncture but it does not pay for the travel expenses.
First visit fee is $190.00 includes travel, required assessment and treatment.
Following visit fee $170.00 per visit.


Lab Tests & Image Studies

As a Primary Care Provider, Van will order and review laboratory testing and image studies.
This includes:

Lab Tests:                Image Studies:                    
Blood                         Radiograph                           
Unine                         CTScan                                 
Stool                          MRI
Saliva                        SPECT
Hair                            Ultrasound

Sometimes insurance will cover the cost of lab tests and image studies when ordered by an Acupuncturist. At Tahoe Neuro Healing we use many advanced and state of the art lab tests and image studies typically not utilized by insurance companies so we can provide the best possible care. We do not charge an additional fee for these lab tests and image studies. You can pay the lab direct !